How ISPs Can Improve Customer QoE With inSSIDer Technician

Wi-Fi is an amazing technology that frees us from physical tethers and pushes the boundaries of what we can do. As it continues to be developed, the easier it becomes to setup and to use. However, sometimes it doesn’t work and for many Internet Service Provider (ISP) customers and technicians, it is hard to understand why.

Check out this White Paper to learn more about typical customer and technician WiFi assumptions, the difficulty of providing perfect WiFi, and the ramifications ISPs experience when not being able to provide the quality of WiFi their customers expect. Furthermore, learn how MetaGeek’s inSSIDer Technician equips ISP technicians with the ability to deliver customers a high quality wireless experience and how ISPs can reduce their customer service costs.

View the inSSIDer Technician White Paper

End of Life Overview

Remember your first computer? That one that you probably upgraded a thousand times – from a 386 to a 486, from 1 mb to 8 mb of RAM … you know the one. No matter how much you tried to help it keep up, it was impossible to put off the inevitable. Soon enough, it got to the point where you were hanging onto it more for nostalgia than for utility. The one that, eventually, had to be taken out to the digital pasture*.

Well, the time has come for a few MetaGeek products to join your beater PC. It needs friends, right?

As of today, June 26, 2017, the following applications are no longer available for purchase:

  • inSSIDer 4
  • inSSIDer for Android

While we understand inSSIDer 4 and inSSIDer for Android delivered some value for our customers, the reality is that inSSIDer Office is a more robust diagnostic tool that provides significantly more value. For just about any use from home to small business, it scales with the user’s needs, from basic channel selection to detailed RF spectrum visualization and troubleshooting (when paired with a Wi-Spy Mini or Wi-Spy DBx).

Simply put, MetaGeek is dedicated to creating software that provides robust, continued value for our customers and these quick-fix products don’t reflect who we are and what we do.

Additionally, MetaGeek is ending availability for the following products in 60 days, or upon exhaustion of current inventory:

  • Lab Accessory for Chanalyzer (software license)
  • Wi-Spy 2.4x (hardware)

While we see the value in the Lab Accessory – and 2.4x has a permanent place in MetaGeek’s history – the reality is few customers are using Lab, and the 2.4x has become the awkward middle child between the Wi-Spy Mini (which is both more portable and way more adorable) and the Wi-Spy DBx, which is the clear solution for anyone who wants an affordable and comprehensive dual-band spectrum analyzer. Why is it always the middle child? So cliche.

MetaGeek will provide major bug fixes for all of these products for 12 months following the end of availability (“sell through” dates below). Similarly, customer support for the inSSIDer products will extend 12 months, while Lab and 2.4x will receive 24 months of customer support.

Product Will sell through Will fix major bugs through Will support through
inSSIDer 4 June 2017 June 2018 June 2018
inSSIDer for Android June 2017 June 2018 June 2018
Wi-Spy 2.4x August 2017 August 2018 August 2019
Lab Accessory August 2017 August 2018 August 2019

Discontinuing these products allows us to focus our energy, innovation and time on the products our customers love and use the most. With that said, we want to thank you for your past and future business, and encourage you to reach out to us at if you have any questions or feedback regarding any current or past MetaGeek products.

*By pasture, of course, we mean that spot in the garage and/or closet where old electronics retire, much to the dismay of your significant other.

We’re (still) one of the Best Places to Work in Idaho!

Best Places to Work 2017 sealStumbling across flashes of greatness can be easy with the right cocktail of luck, timing and circumstance. The difficulty, of course, is recognizing when you’ve benefited from random fortune or greatness is actually the result of successful (and replicable) actions. Waking up on third base vs. hitting a triple, as they say.

And that’s why we’re so excited to re-earn our status as one of the Best Places to Work in Idaho for 2017. And our top 10 placement (#5, to be exact), along with the fact that this is our fifth time earning a spot on this coveted list, tells us we’re definitely doing something right! This award is the result of anonymous surveys from our geeky team, serving as high praise for our thriving environment today and as a subtle reminder of future expectations. After all, awards don’t mean much if they aren’t honored by a resilient commitment to our geeks through the future.

So what does that commitment look like? Beyond the obvious perks, like…

  • Unlimited PTO
  • Six weeks of paid family leave for new parents
  • Top of market pay
  • Medical, vision and dental for employees and their families
  • Biweekly Meta Lunches with the fam
  • A rotating tap in the break room
  • A ridiculously awesome workplace in the Owyhee Building in Downtown Boise
  • A ton of other stuff worth mentioning but due to the space constraints of the Internet we can’t list here

…we also provide something we can’t buy – meaning and purpose in a career. Or at least that’s the goal (and our geeks tell us we’re doing a good job so far). Our values put it plainly.

Do stuff that matters.


And that doesn’t just mean what we make, what events we sponsor, what trade shows we attend or where we sell our products (though it includes those things, too). It’s in how we do what we do. Normal office protocol like pointless three-hour weekly status meetings, off-topic webinars that serve to fill up calendars more than to inform, endless procedures, policies and checklists in search of problems that don’t actually exist, the dreaded annual performance review … all tired cliches that have no business in good business.

If it doesn’t matter, don’t do it. Turns out, when you hire the right people, they’re pretty damn good at knowing where to invest their time and energy. And we couldn’t be more proud of the geeks who have chosen to invest their time and energy at MetaGeek.