Getting Back on the Ship! A Cultural Reboarding

Reboarding: getting on board again, especially an airplane or ship.

That is precisely what MetaGeek set out to do with our Culture Reboarding in February:get all the employees back on the culture boat. Over the past three years we have seen enormous turnover, with half the company having three or fewer years’ tenure. This created different interpretations of our Culture, so we decided to address it. The purpose of the MetaGeek Culture Reboarding was to create a shared understanding of the culture at MetaGeek so we could maximize workplace freedom and responsibility, and ultimately well-being in our daily work.

We had eighteen employees and six cultural aspects to cover. We created teams of three, based on complementary strengths from Gallup’s StrengthsFinder, and assigned the culture aspects to those teams based on where we thought those employees had the best or worst understanding/insight. Next, we bought building materials (similar to those used in a Design Thinking session our HR participated in) and displayed them for two days in the break room, without comment, to stoke curiosity among employees.. Each team had 30 minutes to brainstorm and build their models/representations of what each aspect of our culture looks like, trying to answer the question: what is important to understand about this aspect to have it show up everyday? Then they received 15 minutes to present their models to the rest of the company.

Here is what we got:

1. High Performance

The team created high performance cars, adding power as they learn, and bringing other cars (read: employees) along to reach the company’s goals.

2. Freedom & Responsibility

The team created a soccer field to represent a team of players having to understand each other’s roles and responsibilities to succeed. It also represents how each player has the freedom to do their job as long as they stay within the field and continuously drive towards the goal.

3. Context, Not Control

The team showed how without proper context, a simple objective such as “build a slinky holder that is at least 1” tall” can create several interpretations, scope creep and/or creative problem solving.

4. Highly Aligned, Loosely Coupled

This team modeled our cross-functional teams with pipe cleaners, showing how “tactical frogs” are guided by “strategic airplanes” flying toward the company’s goals. And don’t miss the CEO lion wrangling the crowd when necessary.

5. Top of Market, and 6. Promotions & Development

And finally, Top of Market and Promotions & Development. The team showed that getting to the top is an ongoing process that looks different for each employee, but a growth mindset is a must. Obviously the pizza and beer is a necessary building block. 🙂

Overall I thought the exercise was a huge success. The teams worked well together, everyone was engaged, and the employees got a chance to show what the culture looked like for them. In the future, I will definitely use this exercise to create shared understanding for best practices and other cultural aspects as well.

Here is what one of our geeks thought:

Reboarding was especially valuable to me because it brought employees of every tenure level together to discuss and present what our culture should be in the future; not simply what our culture was when they were hired. I’ve witnessed other companies fragment over time as their culture evolved, where each employee was fiercely allegiant to their idea of the company, even if that idea no longer aligned with the culture vision of the rest of the company. Reboarding allows everyone to get on the same page and understand the current and desired culture moving forward. – Brian R.

How ISPs Can Improve Customer QoE With inSSIDer Technician

Wi-Fi is an amazing technology that frees us from physical tethers and pushes the boundaries of what we can do. As it continues to be developed, the easier it becomes to setup and to use. However, sometimes it doesn’t work and for many Internet Service Provider (ISP) customers and technicians, it is hard to understand why.

Check out this White Paper to learn more about typical customer and technician WiFi assumptions, the difficulty of providing perfect WiFi, and the ramifications ISPs experience when not being able to provide the quality of WiFi their customers expect. Furthermore, learn how MetaGeek’s inSSIDer Technician equips ISP technicians with the ability to deliver customers a high quality wireless experience and how ISPs can reduce their customer service costs.

View the inSSIDer Technician White Paper

End of Life Overview

Remember your first computer? That one that you probably upgraded a thousand times – from a 386 to a 486, from 1 mb to 8 mb of RAM … you know the one. No matter how much you tried to help it keep up, it was impossible to put off the inevitable. Soon enough, it got to the point where you were hanging onto it more for nostalgia than for utility. The one that, eventually, had to be taken out to the digital pasture*.

Well, the time has come for a few MetaGeek products to join your beater PC. It needs friends, right?

As of today, June 26, 2017, the following applications are no longer available for purchase:

  • inSSIDer 4
  • inSSIDer for Android

While we understand inSSIDer 4 and inSSIDer for Android delivered some value for our customers, the reality is that inSSIDer Office is a more robust diagnostic tool that provides significantly more value. For just about any use from home to small business, it scales with the user’s needs, from basic channel selection to detailed RF spectrum visualization and troubleshooting (when paired with a Wi-Spy Mini or Wi-Spy DBx).

Simply put, MetaGeek is dedicated to creating software that provides robust, continued value for our customers and these quick-fix products don’t reflect who we are and what we do.

Additionally, MetaGeek is ending availability for the following products in 60 days, or upon exhaustion of current inventory:

  • Lab Accessory for Chanalyzer (software license)
  • Wi-Spy 2.4x (hardware)

While we see the value in the Lab Accessory – and 2.4x has a permanent place in MetaGeek’s history – the reality is few customers are using Lab, and the 2.4x has become the awkward middle child between the Wi-Spy Mini (which is both more portable and way more adorable) and the Wi-Spy DBx, which is the clear solution for anyone who wants an affordable and comprehensive dual-band spectrum analyzer. Why is it always the middle child? So cliche.

MetaGeek will provide major bug fixes for all of these products for 12 months following the end of availability (“sell through” dates below). Similarly, customer support for the inSSIDer products will extend 12 months, while Lab and 2.4x will receive 24 months of customer support.

Product Will sell through Will fix major bugs through Will support through
inSSIDer 4 June 2017 June 2018 June 2018
inSSIDer for Android June 2017 June 2018 June 2018
Wi-Spy 2.4x August 2017 August 2018 August 2019
Lab Accessory August 2017 August 2018 August 2019

Discontinuing these products allows us to focus our energy, innovation and time on the products our customers love and use the most. With that said, we want to thank you for your past and future business, and encourage you to reach out to us at support@metageek.com if you have any questions or feedback regarding any current or past MetaGeek products.

*By pasture, of course, we mean that spot in the garage and/or closet where old electronics retire, much to the dismay of your significant other.